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What is a Patient-Centered Medical Home

Patients of Patient-Centered Medical Homes are part of a team to manage their own primary and behavioral health care. Led by your primary care provider, your health care team includes:

  • Primary care doctors
  • Primary care nurse practitioners
  • Behavioral health clinicians
  • Health coaches
  • YOU


As a valued member of the team, you will have the opportunity to explain the things that are really important to you. Members of your team will:

  • Listen to your concerns
  • Answer questions
  • Help you better understand your health care needs and options
  • Provide care created just for you
  • Coordinate your care with both Chestnut and non-Chestnut providers
  • Encourage you to play an active part in your own health care

We encourage you to take an active role on your health care team as a valued member. It is important for you to share with your team:

  • Any changes in your health
  • Your experiences with prescription and over-the-counter medications
  • Emergency room visits or hospitalizations
  • Visits with non-Chestnut providers
  • Testing or labs with providers other than Chestnut


As a patient of Chestnut Family Health Center, you will always have access to a member of your health care team. During non-working hours, call (309) 557-1400 for the Bloomington Health Center and (618) 512-1919 for the Granite City Health Center. You have the option of talking with an on-call nurse. You can also access your medical information by signing up for and accessing your Patient Portal


Chestnut Family Health Center continues to care for patients during the COVID-19 outbreak. To comply with social distancing recommendations, we are offering some appointments by telephone or video. Our in-house Genoa Pharmacy is offering curbside pick-up and mail order delivery. For patients who are seen in the office, we are doing extra cleaning and have a number of precautions in place to protect your health and ours. During the outbreak, we are following these guidelines:

  • If you have a fever, cough, difficulty breathing or have been near someone who has tested positive for COVID-19, please do not come to our office even if you have an appointment. Please call our office for an over-the-phone evaluation by our staff.
  • If you have concerns about coming to our office for a scheduled appointment, please call our office at least one day before your appointment to talk with staff.


For information on COVID-19 testing please contact your health center:

(309) 557-1400 - Bloomington, IL
(618) 512-1919 - Granite City, IL


Chestnut Health Systems is a proud partner of the Illinois Call4Calm Text Line Service. Text “TALK” TO 552020 (or “HABLAR) for Spanish. The Illinois Call4Calm Text Line is not a crisis hotline, but is a source of support for anyone experiencing stress and in need of a listening ear. We are here to serve you.


If you feel that you have a medical emergency, please call 911 or go to one of the local hospital Emergency Departments.