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What is a Patient-Centered Medical Home

Patients of Patient-Centered Medical Homes are part of a team to manage their own primary and behavioral health care. Led by your primary care provider, your health care team includes:

  • Primary care doctors
  • Primary care nurse practitioners
  • Behavioral health clinicians
  • Health coaches
  • YOU


As a valued member of the team, you will have the opportunity to explain the things that are really important to you. Members of your team will:

  • Listen to your concerns
  • Answer questions
  • Help you better understand your health care needs and options
  • Provide care created just for you
  • Coordinate your care with both Chestnut and non-Chestnut providers
  • Encourage you to play an active part in your own health care

We encourage you to take an active role on your health care team as a valued member. It is important for you to share with your team:

  • Any changes in your health
  • Your experiences with prescription and over-the-counter medications
  • Emergency room visits or hospitalizations
  • Visits with non-Chestnut providers
  • Testing or labs with providers other than Chestnut


As a patient of Chestnut Family Health Center, you will always have access to a member of your health care team. During non-working hours, call (309) 557-1400 for the Bloomington Health Center and (618) 512-1919 for the Granite City Health Center. You have the option of talking with an on-call nurse. You can also access your medical information by signing up for and accessing your Patient Portal


Chestnut Family Health Center is committed to your health. At present, Chestnut Family Health Center is not offering COVID-19 testing. During the coronavirus outbreak, we have put the following guidelines into practice:


  • If you have a fever, cough, difficulty breathing or have been near someone who has tested positive for COVID-19, please do not come to our office even if you have an appointment. Please call our office for an over-the-phone evaluation by our staff. 
  • If you have concerns about coming to our office for a scheduled appointment, please call our office at least one day before your appointment to talk with staff. 
  • Avoid public places, groups of more than ten people, physically touching other people, and touching your face. Wash your hands often with soap and water for at least 20 seconds. 

We value our patients and want to ensure their safety. Thank you for your cooperation.


If you feel that you have a medical emergency, please call 911 or go to one of the local hospital Emergency Departments.