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What is a Patient-Centered Medical Home

Patients of Patient-Centered Medical Homes are part of a team to manage their own primary and behavioral health care. Led by your primary care provider, your health care team includes:

  • Primary care doctors
  • Primary care nurse practitioners
  • Behavioral health clinicians
  • Health coaches
  • YOU


As a valued member of the team, you will have the opportunity to explain the things that are really important to you. Members of your team will:

  • Listen to your concerns
  • Answer questions
  • Help you better understand your health care needs and options
  • Provide care created just for you
  • Coordinate your care with both Chestnut and non-Chestnut providers
  • Encourage you to play an active part in your own health care

We encourage you to take an active role on your health care team as a valued member. It is important for you to share with your team:

  • Any changes in your health
  • Your experiences with prescription and over-the-counter medications
  • Emergency room visits or hospitalizations
  • Visits with non-Chestnut providers
  • Testing or labs with providers other than Chestnut


As a patient of Chestnut Family Health Center, you will always have access to a member of your health care team. During non-working hours, call (309) 557-1400 for the Bloomington Health Center and (618) 512-1919 for the Granite City Health Center. You have the option of talking with an on-call nurse. You can also access your medical information by signing up for and accessing your Patient Portal

If you feel that you have a medical emergency, please call 911 or go to one of the local hospital Emergency Departments.