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Commitment and Approach to Care

Our Commitment

Chestnut Family Health Center provides quality health care to people who live at or below 200 percent of federal poverty guidelines in McLean and Madison counties in Illinois. 

Our Approach to Care

Chestnut Family Health Center is a patient-centered medical home. That means we provide health care that is

  • Based on Relationships. We partner with patients. We recognize and respect their unique needs. We support patients as they learn to manage and organize their own care at the level they choose.

  • Comprehensive. We are able to meet the large majority of each patient’s physical and mental health care needs. That includes prevention and wellness, caring for serious illnesses, and caring for ongoing illnesses.

  • Coordinated. We help with transitions among different types of care (the health center, hospitals, home health care, and community services and supports). We excel at building clear and open communication among patients and families, the health center, and members of the care team.

  • Accessible. We offer shorter waiting times for urgent needs as well as around-the-clock telephone access to members of the care team.

  • Safe and high quality. We offer treatment that is based on science. We involve patients and their families in the care planning process. We measure how well we are doing and are constantly looking to improve.  

Chestnut Family Health Center continues to care for patients during the COVID-19 outbreak. To comply with social distancing recommendations, we are offering some appointments by telephone or video. Our in-house Genoa Pharmacy is offering curbside pick-up and mail order delivery. For patients who are seen in the office, we are doing extra cleaning and have a number of precautions in place to protect your health and ours. During the outbreak, we are following these guidelines:

  • If you have a fever, cough, difficulty breathing or have been near someone who has tested positive for COVID-19, please do not come to our office even if you have an appointment. Please call our office for an over-the-phone evaluation by our staff.
  • If you have concerns about coming to our office for a scheduled appointment, please call our office at least one day before your appointment to talk with staff.

For information on COVID-19 testing please contact your health center:

(309) 557-1400 - Bloomington, IL
(618) 512-1919 - Granite City, IL

Chestnut Health Systems is a proud partner of the Illinois Call4Calm Text Line Service. Text “TALK” TO 552020 (or “HABLAR) for Spanish. The Illinois Call4Calm Text Line is not a crisis hotline, but is a source of support for anyone experiencing stress and in need of a listening ear. We are here to serve you.

If you feel that you have a medical emergency, please call 911 or go to one of the local hospital Emergency Departments.